Privacy policy

1. Purpose and Scope of Collection

The data collected on the website includes: full name, email, phone number, and customer address. These are mandatory information that members must provide when requesting consultation or purchasing products, allowing us to contact and verify with customers on the website to ensure consumer rights.

Members are responsible for maintaining the confidentiality and security of all activities under the information they provide and their email accounts. In addition, members are required to promptly notify our website of any unauthorized use, abuse, security breaches, or sharing of registration names and passwords with third parties so that appropriate measures can be taken.

2. Scope of Information Use

• Contact and confirm orders and deliver products when requested by members.
• Provide product information to customers upon request.
• Send marketing and promotional emails regarding our products.
• Send notifications about activities on the website.
• Communicate and resolve issues with users in special cases.
• Not use users’ personal information beyond purposes related to order confirmation and communication.
• Respond to requests from judicial authorities, including the Prosecutor’s Office, courts, and law enforcement agencies, concerning any violations of the law by customers.

3. Data Retention Period

Members’ personal data will be stored until a request for deletion is made to the website administration. In all cases, personal information will be securely stored on our servers.

4. Parties or Organizations Who May Access Personal Information

• Website administration
• Customers who own the personal information
• Competent Vietnamese law enforcement agencies
• Partners involved in transactions, such as delivery services

5. Entity Collecting and Managing Personal Information

KG VIETNAM INVESTMENT JOINT STOCK COMPANY

Address: 11th Floor, Block A, Song Da Building, Pham Hung Street, My Dinh 1 Ward, Nam Tu Liem District, Hanoi City, Vietnam

Phone: 1800.6226

Email: Cs@kgvietnam.com

6. Means for Users to Access and Modify Their Personal Data

Members have the right to check, update, modify, or delete their personal information by contacting the website administration. Members may submit complaints regarding privacy content by contacting the website administration. Upon receiving feedback, we will verify the information, and if the complaint is valid, we will take timely and appropriate measures.

7. Mechanism for Receiving and Resolving Customer Complaints

If members detect that their personal information has been misused or violated, they should call 1800.6226 or email Cs@kgvietnam.com to submit a complaint and provide relevant evidence to the website administration.

The administration commits to responding immediately, or at the latest within 24 business hours from the time of receiving the complaint.

For online payment methods, K&G Vietnam signs agreements with third-party providers, and customers are advised to review and comply with the third-party privacy terms.